At MIYOF, customer satisfaction is our priority. We strive to provide premium quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and exchange policy below.

Exchange Policy

We offer exchanges for eligible products under the following conditions:

• The item received is damaged, defective, or incorrect
• The exchange request is made within 3 days of receiving the order
• The product is unused, unworn, and in its original condition with tags and packaging intact

Once your request is approved, our team will guide you through the exchange process.

Return Policy

Currently, MIYOF does not offer refunds for change of mind or preference-related issues.

Returns may only be accepted in cases where:

• A wrong item was delivered
• The product received is damaged or defective

Approved returns must meet all eligibility requirements.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Used or worn products
• Products without original tags or packaging
• Items damaged after delivery
• Sale or discounted items (unless damaged or incorrect)

Exchange Process

To request an exchange:

1. Contact our support team within 3 days of delivery
2. Share your:
   • Order number
   • Clear product images
   • Reason for exchange
3. Our team will review your request and respond accordingly

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please notify us immediately after delivery with supporting images so we can resolve the issue promptly.

Shipping Charges For Exchanges

Customers may be responsible for exchange shipping costs unless the issue occurred due to an error from MIYOF.

Cancellation Policy

Orders may only be canceled before dispatch. Once shipped, orders cannot be canceled.